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Expected response time: within 5 working days.
Frequently asked
Common questions
What does Packsay do with my photos?
[PENDING]: the full answer to this question is being finalised and will match the retention and processing details in the privacy notice exactly once confirmed.
Why does Packsay sometimes say it can't tell?
Packsay does not fill missing information with assumptions. If the pack doesn't provide enough readable information to support a conclusion, Packsay says so rather than guessing.
Does Packsay tell me if food is healthy?
No. Packsay helps you understand the claims and information printed on packaging. It does not issue overall health verdicts or tell you what to eat.
For brands
If you believe Packsay has read your pack incorrectly, email us with a photo and we will correct it.